Contact
Support & escalation channels
Pick the channel that fits your request. Verified users should submit tickets from inside the dashboard so they are linked to the right account automatically.
General Support
support@securechainmarkets.com
Response within one business day during published hours.
Dashboard Support (Verified Users)
Submit from the Dashboard
Account, deposit, withdrawal, and trade questions are routed directly to our team.
Security Disclosures
support@securechainmarkets.com
Responsible disclosure reviewed within one business day.
Compliance & Escalations
support@securechainmarkets.com
Use this channel if a support reply did not resolve your issue.
Business Hours
Monday – Friday, 09:00 – 18:00 UTC
Legal entity
SecureChainMarkets Ltd
Before you send
For account, deposit, withdrawal, or trade issues — please sign in and submit a ticket from the dashboard. It attaches your account ID automatically, which lets us respond faster and verify ownership.